Refund options for cancelled subscription times
When a subscription slot is cancelled, you can configure how and when the customer receives a refund.
Enabling subscription refunds
- Go to Administration > The venue.
- Click the Settings tab.
- Scroll down to Refund subscription.
- Check the box to activate refunds for cancelled subscription times.
When to give a refund
Choose one of these options:
- Give refund when resource is made available – the subscriber gets a refund as soon as the court time is cancelled and becomes vacant.
- Provide refund at new reservation – the subscriber only gets a refund when another customer books and pays for that court time.
How to give a refund
Choose one of these options:
- Refund by credit note – the subscriber receives an email invoice for the credited amount. You need to create an invoice for the subscription first before a credit note can be issued.
- Refund to value card – the refund amount is added to the subscriber’s value card. If the customer does not have a value card, one will be created automatically.
- Refund to punch card – the subscriber receives a punch back on their punch card.
How refunds are processed
When a subscription slot is cancelled and the refund conditions are met, the system automatically processes the refund according to your settings. The process runs as a background job, so the refund may take a moment to appear.
You can view cancelled slots that are pending refund in the subscription details.