There are three options to give a customer a refund for a cancelled subscription time.
Go to "Administration" and select "The venue".
- Click on the "Settings" tab to edit the settings for cancelled subscription times.
- Scroll down to "Refund subscription" and check the box to activate refunds to cancelled subscribed times.
A: Select one of two options when to give a refund:
Give refund when resource is made available: The subscriber gets a refund when the court time becomes vacant (cancellation).
Provide refund at new reservation..: The subscriber only gets a refund in case another customer book and pay for the court time.
B: Select one of three options how to give a refund:
Refund by credit note: The subscriber receives an email invoice for the credited amount. Note! First you need to create a price list for subscriptions.
Refund by punch card: The subscriber receives a punch card with the credited amount. Note! First, you need to create a punch card.
Refund by value card: The subscriber receives a value card. Note! First, you need to create a value card.
These settings applies to all cancellations made by administrators and customers. If you want to give a customer a refund in addition to your settings, you can add a value card to the customer with the corresponding amount.