Add or remove an activity participant

Managing activity participants

Each activity occasion has a list of participants. Customers can sign up online, or you can add and remove participants manually.

Viewing participants

1. Go to Administration > Activities.
2. Click on the activity.
3. Click on the occasion you want to manage.

The participant list shows everyone who has signed up, along with their payment status.

Adding a participant

1. Open the occasion.
2. In the Add customer field, type the customer’s name or email.
3. Select the customer from the search results.
4. Choose the payment option:
   • Mark as paid – record the payment immediately (e.g. if paid in person).
   • Send payment link – send the customer a link to pay online.
   • Unpaid – add without recording payment.
5. Click Add.

The customer receives a notification if notifications are enabled for your venue.

Removing a participant

1. Open the occasion.
2. Click Edit next to the participant.
3. Choose one of the following:
   • Remove and refund – removes the participant and issues a refund to their original payment method. This option is only available within the refund window.
   • Remove without refund – removes the participant without issuing a refund.
   • Refund only – issues a refund but keeps the participant in the list.

Removing a participant frees up a spot. If there is a waiting list, the next person in the queue is notified automatically.

Updating payment status

You can change a participant’s payment status without removing them:

1. Click Edit next to the participant.
2. Choose to mark as paid, send a payment link, or annul the payment.

Waiting list

When an occasion is full, customers can join a waiting list. When a spot opens up (because a participant is removed), the system automatically notifies the next person on the waiting list.