Refund activity fee

Refunding an activity fee

You can refund customers who have paid for an activity occasion. Refunds can only be issued within 2 days of the payment. For older payments, contact MATCHi support (refunds can only be processed for payments made within the current month).

Refunding a single participant

1. Go to Administration > Activities.
2. Click on the activity.
3. Click on the occasion date to see the participant list.
4. Click Edit next to the participant you want to refund.
5. Choose one of the following:
   • Refund – refund the payment but keep the participant in the occasion. Only available within 2 days of payment.
   • Remove and refund – refund the payment and remove the participant from the occasion. Only available within 2 days of payment.
   • Remove without refund – remove the participant without issuing a refund.

When a participant is removed, their spot opens for a new sign-up. If there is a waiting list, the next customer is notified automatically.

Refunding all participants

To cancel an entire occasion and refund everyone:

1. Open the occasion.
2. Click the Delete and refund button at the bottom of the page.

This cancels the occasion, refunds all participants, and cancels the court booking.

Note: The Delete button (without “refund”) only removes the occasion – it does not issue refunds.

Refund processing

Refunds are returned to the customer’s original payment method. The money typically arrives within 3–4 business days.