In the order overview, (under "Orders" in the menu) you can see all purchases made through your venue. You can filter by:
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Payment status
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Issuer
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Article type
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Date
Looking for a specific customer? Just search using their name or email address.
Order Details
Click on an order in the list to view more details. The detail view shows, for example:
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Which court and time a booking applies to
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What membership or subscription was purchased
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If split payment is used: how many joined and how much each paid
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If refunds were issued and the corresponding amounts
Payment Statuses
Cancelled
Used for cancelled bookings and activities. Click the order to view any refund information.
Paid
The order has been paid, either online by the customer or manually in the venue.
Unpaid payment Link
A payment link has been sent, but no payment has been received. Filtering by this status can help you send reminders.
Unpaid invoice
An invoice has been created but has not yet been paid.
No available payment option
The order is marked as unpaid but has no connected payment link or invoice.
Actions
Not all actions are available for every order. Always review the affected orders carefully before confirming any action.
Mark as paid
Registers a cash payment. Useful when the customer has paid on-site or via invoice.
Create invoice
Creates a combined invoice for all selected orders (only works for unpaid memberships/subscriptions).
Activate payment links
Sends a payment link via email for each selected order (requires the customer to have a MATCHi account).
Disable payment links
Deactivates active payment links for the selected orders.
Send message
Send a message to customers for the selected orders – useful for sending payment reminders.
Related to