Refunding a membership
You can issue a refund for a membership that has been paid by card.
How to refund
- Go to the customer profile.
- Click the edit icon on the membership.
- Click the arrow next to Remove.
- Choose the Refund option.
Refund window
Refunds for card payments can be issued up until two days after the payment was charged. After that, the payment has been processed and you need to handle the refund manually.
MATCHi can process refunds until the last day of the current month for payments made that month. For example, refunds can be given until the last day of April for payments made in April. After that, the invoice has been created and the amount has been settled.
Cash payment refunds
For memberships paid in cash, the system can reverse the cash payment record. The actual refund to the customer needs to be handled by you.
Invoice payment refunds
If the membership was paid via invoice, the invoice payment status is updated accordingly:
- A paid invoice is credited
- A posted (but unpaid) invoice is annulled
Family memberships
When refunding a membership that is part of a family, the family member’s order is separated from the shared family order before the refund is processed.