To be able to book online, the customer needs to register a user account at MATCHI. If the customer does not have an account, you can send an invite.
You can invite customers who do not have a MATCHi account and customers who have no connection to an existing account.
- Go to the customer profile.
- Click on the "Invite" button. You can see when the customer last received an invitation but you can always send a new one.
- An invitation is sent to the customer by email "You have been invited to start using MATCHi" with an activation link.
- The customer chooses to log in with existing MATCHi account or to create a new account. If a new account is created, the email address has to be to be confirmed in the activation email the customer receives.
- When the customer has logged in to MATCHi, the customer receives a "green M" in the customer file.
Incorrect connection: Contact MATCHI support if a customer is connected to an incorrect login. Attach the customer's email so we can remove the link.