Split Payment Q&A

Specific admin issues

• We will add an icon to SP bookings in the schedule view and the booking modal.

• No, not right now.

• You can cancel the booking as usual, by going into the appointment book, clicking on the booking and clicking on "cancel".

• The player who created the booking will be charged the fee.

• No. There is no additional cost to the venue for split payments, but the increased costs of split payments are covered by the service fee for split payment charged to the player.

• No. Currently, it is not possible to create a shared booking via the admin view.

• Yes. The venue will still get the whole amount. E.g. If you choose to split a double padel court booking (intended for 4 people) in 2, the total amount will just be divided by 2. In other words, the total price for the booking will not change depending on how many players the booker decides to split it among.

Player fees & making/cancelling a shared booking

• We only charge the service fee for split payment if you as a player choose to split the payment. It’s free for players to pay via MATCHi if you as a booker pay the entire booking yourself, as it’s not the payment itself that costs but the new functionality.
  In these markets we have another service fee, so the service fee for split payment does not apply for them: Thailand, Belgium, Netherlands, Romania, Norway, Sweden, Denmark and Finland, please read more about this here 

• Since most of the bookings made via MATCHi are made via our app, we have chosen to first and foremost focus on developing this function for the app. If in the future we implement this solution also on our web, we will of course communicate this!.

• The majority of the venues connected to MATCHi today are racket sports facilities and almost all racket sports are played by either two or four people. Therefore, we have currently chosen to limit the possibility of splitting a booking on just these number of players. In the further development of the platform, however, it is not excluded that we will open up the possibility of sharing between more players in the future.

• Yes! If a fellow player in the booking needs to cancel their time after they have paid, they can easily do so in the app. Depending on the payment method used and when the cancellation is made, the amount can either be reserved or deducted from the card/account. Either way, the full amount, excluding the service fee for split payment, will be refunded within 7 banking days as long as the cancellation is done according to the cancellation policy.

• When you create a booking in MATCHi, you accept our terms of use and accept the cost associated with the booking. This means that the person who makes the booking thus becomes the person who is seen as responsible for the booking. At present, we have no function that allows this responsibility to be transferred to another person afterwards, but we are of course evaluating this arrangement on an ongoing basis and changes in the logic may occur in the future, but this is not guaranteed.

• Only the person who created the booking can cancel, and it is then also the person who pays any cancellation fee. Co-players can choose to leave the booking for themselves but not cancel the entire event.

• It is possible to use value card for a split payment booking, but not punch card.

Payments, reservations & receipts

• If you don't pay for your part, the person who created the booking will be charged the cost according to the regular price.

• If one of your co-players does not pay for their part of the booking, you as the booker will be charged for your co-player's part of the booking according to the regular price.

• If you are the creator of the booking, you will automatically be charged for your partner's part if they have not paid it themselves. If you are a co-player, you can only pay for your part of the booking.

• The person making the booking needs to use an inserted card, Apple Pay or Google Pay as these are the only payment methods that allow us to reserve the full cost of the booking at present.

• Players can choose freely from the payment methods available in the country where the booking is made.

• Players' prices can be affected by membership and group affiliation, if the price is higher than expected, it is in most cases due to one or more of the players not having a paid and active membership. Start by asking all players to check that they have an active and paid membership, this is easily done in MATCHi. Sometimes a player can be in a group that gives them a special price, it is not visible in the player's MATCHi account. The facilities choose their own pricing, and always start by contacting the facility in question if you feel that you get the wrong price when booking.

• When a split payment booking is created we will reserve the standard price for the booking, this is because players can choose to withdraw from a booking and the price can change. To ensure that the resort gets paid for the booking, we reserve the amount that can be the highest if all players choose to withdraw from the booking.

• Yes, all players in the booking will receive a receipt for their own part of the payment.

• For bookings that are made more than 7 days into the future we will capture the full amount after 7 days and then do a refund to the booker so that the total paid amount is correct. This is because we are not allowed to hold reservations longer than 7 days for many payment methods.

Inviting co-players

• There are two ways to add a co-player to a split payment. In the first step, before you finalise the booking, you can add the player you have in your friends list in MATCHi. To make it extra easy to create split payments, you can then make sure to add the players you want to split your payment with to your friends list and they will also be there for the next booking. However, you do not need to add all players when you make the booking, but you can also do so at a later date. Then you simply share a link to the booking directly to those you are going to play with, or share the link in an open group if you want to make it possible for more people to join. Your fellow players need to pay their part of the booking at the latest when the game starts.

• In order to share a booking, we need to have a MATCHi account to link the other player's booking to. At present, there is no function in MATCHi that allows you as a player to search freely among all MATCHi users. Instead, we use personal friend lists where you control who can add you to bookings by accepting or rejecting friend requests you receive from other MATCHi users. However, you may be invited to a shared payment via link from someone who is not a friend in MATCHi.

• There are different ways you can add friends by going to "profile" in the app and going to your friends list. There you can either produce a QR code that your friend can scan with their mobile camera to add you as a friend or you can send a link to your public profile where they can add you as a friend. You can also send a friend request to people you have played with before. By clicking on a previous game event, under bookings → history, you can find previous players.

• It's still there! If you choose to pay the entire booking, the function works just as before. For a split payment, you can instead choose between adding a player from your friends list or sharing a link to the booking with the player(s) you want to be able to join the booking and the split payment.

• Each player you want to add must accept your invitation in order for you to share the payment with the respective player. If a co-player has reached his/her reservation limit at the establishment where you made the reservation, the co-player will not be able to accept the reservation and therefore will not be able to pay his/her part of the reservation. When the player who has reached their booking limit tries to accept the invitation, they will be informed that they have reached their booking limit. They can then decide for themselves whether they want to refuse your invitation or cancel any future booking at the facility and then accept your invitation. The function is developed in this way so that we can enable players to prioritise their bookings themselves.

  *Note: Booking restrictions are something that facilities decide and control themselves. One establishment may choose to limit the number of bookings that can be made by a booker during a week, while another establishment may choose to limit the number of hours played, for example.

• To cancel a player in a shared booking, click on the booking in the appointment book, click on "players" and click on the cross next to the player to be cancelled.