Communities - creating and managing
A community is a coordination space attached to a Group at your venue. Players in the community see a feed where they can post, comment, and share matches. You, as the venue, create and moderate the community.
When this applies
- Permissions: To create a community, your admin role needs the "Community" permission. Other admins can be added as moderators with the same rights as the creator.
- One community per Group: Each Group can have at most one community, and a community is always tied to exactly one existing Group.
- Platform: Communities are available in the mobile app for players.
How it works
A community is an optional communication layer on top of an existing Group. Not every Group becomes a community — that's your call. When you activate a community:
- All current Group members with a MATCHi account receive an in-app invite.
- Customers without a MATCHi account receive an email invite to create one and join.
- New customers added to the Group after activation are auto-invited.
Activating a community
- Go to Groups & Communities and select the Group you want to activate a community on.
- Click Activate community in the Group management view.
- Fill in a name and description.
- Add a cover image (optional).
- Click Activate.
Invites are sent automatically to existing Group members. Each invite goes out in-app, as a push notification (if the player has push enabled), and by email.
Managing the community
You can open a community either from its Group page or from Communities in the top navigation.
In the community admin view you can:
- Create text posts and links (including links to existing matches and activities)
- Delete any post or comment
- Invite additional customers individually — including customers not yet in the Group (they're added to both)
- See a list of members and pending invites
- Remove a member from the community
- Re-invite a previously removed member
- Edit name and description
- Delete the community
Your posts and comments show your name and make it clear that you're an admin at the venue.
Posting permissions
You control who can create posts in the community. There are two settings, and you can switch between them at any time from the community admin view:
- Admins only — only you and other admins/moderators can create posts and share match links. Players can comment on posts and join the bookings you share, but they can't start their own posts or share links.
- Players & admins — all members can post, comment, and share match links. This makes the community a fully two-way space.
Commenting is always open to all members regardless of the setting.
What players see
Players get an in-app notification when a community is activated or when they're invited. To join, a player must have a public profile — if theirs is private, they're prompted to make it public (applies to players over 13). Once joined, they can post, comment, share matches in the feed, and leave the community whenever they like.
Things to keep in mind
- A removed player can't see the community under "Communities you can join" and can't rejoin without a new invite from you. They receive a push notification when removed.
- A player who leaves voluntarily still sees the community under "Communities you can join" — they can rejoin anytime.
- Removing a customer from the Group also removes them from the community. Removing them only from the community doesn't affect their Group membership.
- Deleting the community immediately revokes access for all members. The Group itself is unaffected.
- Deleting the Group also deletes the community.
- A player can't switch back to a private profile while they're a member of any community.