Contact details

If you need to get in touch with MATCHi support, you can reach us through the following channels:

Live-chat/Chat bot:
Inside the help center, click the "Help" button in the bottom right corner. You can then either choose to interact with the bot to see if it can answer your question, or you can press "Get in touch" (pops up as an option after a second or two) in order to chat live with us. If we are online in the chat, you will have the opportunity to chat with us.

Our live chat is open Monday - Friday 09:00 - 16:00, and closed for lunch between 12:00-13:00 CET.
Please note that our live chat is only for you as a venue and not for your players.


Form/Email:
There is also a form at the bottom of the help center that you can use to get in touch with us (we will get back to you by email):




Phone support: + 46 10-153 57 22
Our support phone is open for the venues non public holidays:
Monday - Friday 9:00-11:30 CET.
Please note that our phone support is only for you as a venue and not for your players.


Emergency technical support: [phone]
If your issue is of an urgent nature that prevents you from conducting your business, our emergency technical support is open
Monday - Sunday 08:00 - 21:00 CET.

Examples of emergencies could be issues regarding light or passage or other business crucial issues that needs to adressed immediately, such as not being able to make bookings.

Please note that this phone number is only to be used by venue admins connected to MATCHi and should note be shared with your players/customers.